Responsible Gaming Policy
Queenco Hotel & Casino is committed to a policy of Responsible Gaming. While we recognize that the overwhelming majority of customers participate in our recreational gaming in a responsible and rational manner, we are steadfastly committed to the personal well-being of every visitor.
Our Commitment to You
Queenco sees itself as a provider of a world-class, premium resort experience. We enforce strict prohibition policies regarding underage gambling and alcohol impairment in our facilities, and actively direct guests in need to certified support resources on problem gambling.
Core Player Safeguards
Strict 18+ Age Policy
Zero tolerance for underage gambling. Rigorous physical identification checks are enforced at every gaming entrance and cashier station.
Alcohol & Impairment Controls
Staff are trained to prevent visibly intoxicated guests from placing wagers, ensuring all gaming decisions remain conscious and rational.
Voluntary Self-Exclusion
Guests can initiate cooling-off periods (24 hours), temporary exclusions (6–12 months), or permanent self-exclusion at any time.
24/7 Confidential Assistance
On-site Casino Duty Managers and VIP Hosts are available around the clock to provide private consultation and referrals to professional support.
Keeping Control While Gaming
Essential principles to keep your visit safe, entertaining, and within personal boundaries.
Entertainment, Not Income
Gambling should strictly be viewed as a form of leisure recreation, never as a way to generate income, pay off debts, or solve financial obligations.
Know The Rules & Odds
Familiarize yourself with game rules, table limits, and mathematical house advantages before playing so you understand the uncertain nature of every wager.
Wager Only Affordable Funds
Only gamble with discretionary entertainment funds you can afford to lose without affecting your daily living, savings, or family well-being.
Never Chase Losses
Increasing stakes to recoup previous losses is a dangerous cycle that deepens risk. Accept losses as the cost of entertainment and walk away.
Track Time & Set Session Limits
Establish strict financial budgets and time boundaries before entering the gaming floor, and regularly monitor your session duration and wagering history.
How Do I Know If I Have A Gambling Problem?
Denial can keep problem gambling going. If you or someone you care about experiences any of the following symptoms, consider taking action immediately.
Secretive About Gambling
You feel the urge to gamble in secret or lie about how much time and money you spend, believing others will not understand or hoping to surprise them with a big win.
Difficulty Walking Away
Once you begin playing, you find it difficult to stop. You feel compelled to keep wagering until your last dollar is spent, continuously upping your bets to win back losses.
Gambling Beyond Your Means
A serious red flag occurs when you wager funds allocated for living essentials, rent, bills, or family needs, or feel pressured to borrow, sell assets, or take loans.
Friends & Family Express Worry
Loved ones notice behavioral changes, financial strain, or emotional withdrawal. Denial often sustains problem gambling; listening to their observations is crucial.
Voluntary Self-Exclusion Program
If you feel you need a break from gambling, Queenco Hotel & Casino offers a formal Voluntary Self-Exclusion Program. Once enrolled, you will be denied entry to all casino gaming floors, your player membership will be suspended, and all marketing communications will be halted immediately.
Frequently Asked Questions
Clear answers to common questions about player safety, house rules, and support resources.
Gambling is any activity where a person wagers money or something of tangible value on an uncertain event in the hopes of winning additional money or goods of greater value.
Independent Problem Gambling Resources
Free, anonymous, and professional counseling organizations available 24 hours a day worldwide.
Gambling Therapy
Free, confidential international online support, live chat, and multilingual advice for anyone affected by problem gambling.
Gamblers Anonymous
A global fellowship of individuals who share experience, strength, and hope to overcome compulsive gambling challenges.